Refund policy

Returns

You have 30 days from the date you receive your order to request a return.
To be eligible, your item must:

  • Be unused, unworn, and in the same condition you received it

  • Have all original tags, packaging, and accessories

  • Include your receipt or proof of purchase

How to start a return:
Email us at info@senagrousa.com with your order number and reason for return. Once approved, we’ll send instructions and a return shipping label.

  • If the return is due to our mistake (wrong, damaged, or defective item), return shipping is on us.

  • For all other returns, the return shipping cost will be deducted from your refund.

  • Returns must be shipped back and received by us within 30 days of delivery.

Items sent back without prior approval will not be accepted.

Damages & Issues

Please inspect your order as soon as it arrives. If it’s damaged, defective, or not what you ordered, contact us right away so we can make it right.

Non-Returnable Items

Some items are final sale and cannot be returned, including:

  • Perishable goods (fresh food, frozen goods, juices, herbs, herbal bitters, supplements, etc.)

  • Personal care products (beauty, skincare, hygiene items)

  • Custom or personalized items

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • All discounted, clearance, and promotional items

Exchanges

If you’d like a different item, the quickest way is to return the original (following the above process) and place a new order once your return is accepted.

Refunds

Once we receive and inspect your return, we’ll let you know if it’s approved. If approved, your refund will be issued to your original payment method within 5–10 business days. Your bank or credit card company may need extra time to post the refund.

If your return doesn’t meet our eligibility criteria (signs of use, missing parts, or damage), it will be returned to you at your expense.