Privacy policy

Senagro USA Privacy Policy

Last updated: 08/01/2024

Senagro USA (“Senagro,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit senagrousa.com (the “Site”) or make a purchase from us.

1. Information We Collect

We collect the following types of information:

a. Device Information

  • What we collect: Browser type/version, IP address, time zone, cookie data, pages or products viewed, search terms, and how you interact with our Site.

  • Why: To display the Site correctly, improve your browsing experience, and analyze Site performance.

  • How: Automatically via cookies, log files, web beacons, tags, and pixels.

  • Who we share it with: Our website platform provider (Shopify) and analytics tools (e.g., Google Analytics).

b. Order Information

  • What we collect: Name, billing/shipping address, payment details (credit/debit card), email address, phone number.

  • Why: To process your order, ship products, confirm purchases, communicate with you, prevent fraud, and—if you opt in—send you marketing offers.

  • Source: Directly from you when you place an order.

  • Who we share it with: Shopify, payment processors, and shipping carriers.

c. Customer Support Information

  • What we collect: Information you provide during customer service inquiries (order details, preferences, etc.).

  • Why: To assist you and improve our support services.

  • Who we share it with: Customer support tools/platforms we use to respond to inquiries.

2. Minors

Our Site is not intended for anyone under 18 years old, and we do not knowingly collect personal information from minors. If you believe your child has provided information to us, please contact us so we can delete it.

3. How We Use Your Information

We use your information to:

  • Fulfill orders and provide customer support

  • Process payments and arrange deliveries

  • Send order updates and promotional offers (if you’ve opted in)

  • Improve and personalize your experience on our Site

  • Detect and prevent fraudulent activity

  • Comply with legal requirements

4. Sharing Your Information

We share your information only as necessary to provide our services:

  • Shopify: Our online store platform (Shopify Privacy Policy)

  • Payment processors: To securely process transactions

  • Shipping providers: To deliver your orders

  • Service providers: For analytics, marketing (if opted in), and customer support
    We may also share information to comply with legal obligations or protect our rights.

5. Behavioural Advertising & Analytics

We use tools like Google Analytics to understand how customers use our Site and to improve our marketing.

Opting Out of Targeted Ads:

6. Cookies

Cookies help us remember your preferences, track Site activity, and improve your experience.
You can disable cookies in your browser settings, but some features of our Site may not work properly.
For more, visit www.allaboutcookies.org.

7. Your Rights

Depending on your location, you may have rights to:

  • Access, update, or delete your personal information

  • Opt out of marketing communications

  • Request a copy of your personal data

  • Withdraw consent at any time

To exercise these rights: Email info@senagrousa.com.